support
Stuck on a step?
Quick answers first. If those don't do it, write to us. A real person reads every message.
Frequently asked questions
How do I restore my purchases?
Open the game, tap the gear icon, then Restore Purchases. Make sure you're signed in to the same Apple ID or Google account you bought with.
Still missing? Send us the game name and your store receipt (just the order ID, no card details) using the form below.
I bought Remove Ads but I still see ads.
Remove Ads turns off banner and between-level ads. Ads you choose to watch for a reward (like an extra hint) stay available, but they're always optional.
If forced ads are still showing, tap Restore Purchases in settings, then fully close and reopen the game. That fixes it almost every time.
I lost my progress.
Progress is saved on your device. Deleting the app or switching phones can reset it, and we can't see your save from our side.
If you lost progress after an update, tell us your game, device and roughly which level you were on. We read every message.
How do I stop personalized ads?
iPhone: Settings → Privacy & Security → Tracking, and turn off Allow Apps to Request to Track (or just for our game).
Android: Settings → Privacy → Ads, then Delete advertising ID.
You'll still see ads, they just won't be based on your activity in other apps. Remove Ads gets rid of forced ads entirely.
Can you delete my data?
Yes. Pick "Delete my data" in the form below and include the game name. We'll ask our ad partners to delete data tied to your device and confirm within 30 days.
still stuck
Send us a message.
We usually reply within two working days. Prefer email? support@bitrush.example
Requesting data deletion? Pick "Delete my data" above. Details are in our Privacy Policy.